We operate from Monday to Friday from 9 am to 6 pm (Indian Standard Time) except on National Holidays (declared by the Indian Government). However, we will receive your queries 24 x 7 and respond immediately through mail once the office reopens on the next available working day. For otherwise urgent requirements, we can be reached through email at urgent-query@indiangenericmedicines.com during closing hours. We will respond within 2 hours provided you submit your detailed enquiry & contact number with ISD Code.
HOW DO I CONTACT?
There are several ways through which we can be contacted. Mobile: We can be reached at +91 81302 90915 (9 am – 6 pm IST, on working days).Â
Email: Please send your enquires directly to query@indiangenericmedicines.com. We will respond within 1 working day after receiving your mail. Please mention your detailed enquiry & contact details with the ISD code in your email. For otherwise urgent requirements, we can be reached through email at urgent-query@indiangenericmedicines.com during closing hours.Â
Website: You can visit our website and fill in the enquiry form mentioned on the website. We will respond within 1 working day after receiving your query form. Office: You can visit our office during working hours in Delhi NCR. Indian Generic Medicines 905, I – Thum Business Park, Plot No. A-40, Unit No. 5, Tower A, Sector-62, Noida – 201301 (India).
WHAT ARE THE PAYMENT OPTIONS AVAILABLE?
We advise transferring money only through Interbank Transfer Modalities;
- Online Net-banking for within India transfer.
- International Wire Transfer (SWIFT) from outside India.
- Cash on Delivery within India.
WHAT ARE THE SHIPPING CHARGES?
Shipping charges vary and depend on quantity, country, and product. Some products require shipment under temperature control (between 2°C to 8°C) and will cost more than products that can be shipped at normal temperatures. Shipping Charges include Logistic costs, documentation, and NOC clearance from the authority.
